Last Updated: November 2025
We dream of a planet with no food waste. SavioBag's mission is to raise awareness of food waste and to reduce food waste in Qatar and Lebanon. Our mobile application helps businesses and consumers fight food waste together by saving meals that would otherwise have gone to the bin (referred to as the "SavioBag App" or simply the "App"). With your use of the App you're contributing to the goal of ensuring that all food produced is food consumed.
To support this goal we provide an easy concept by which we empower consumers, like you, that use our App (collectively "users") to save meals from retail and food service businesses like supermarkets, bakeries, restaurants, cafes, and other businesses with surplus food (each a "Business"). Our App helps you to find Businesses and reserve surplus food. Businesses offer surplus food by listing a quantity of bags on the App they will fill with their surplus food and make available to be reserved by you (we call each of these bags a "Surprise Bag").
As you use our App keep in mind, SavioBag does not own, control, offer or manage the contents of any Surprise Bags made available by Businesses for Reservation. SavioBag is also not a party to the sale of the food that Businesses provide to you in Surprise Bags. We are exclusively an intermediary connecting you with Businesses.
These User Terms ("Terms") are a binding legal agreement between you and SavioBag that govern your use of the SavioBag App and website (collectively, the "SavioBag Marketplace"). By accessing or using any part of the Marketplace, you accept, without limitation or qualification, these Terms. If you do not agree with these Terms, you are prohibited from using any portion of the Marketplace. The registration of an Account requires your express acceptance of these Terms.
These Terms reflect the way that SavioBag works and define our relationship with you as you interact with us. Understanding these Terms is important because, by using the SavioBag Marketplace you're agreeing to these Terms. By accepting these Terms, you confirm that you have read and accepted our Privacy Policy.
SavioBag App provides a simple method for you to save meals from the waste bin in 4 easy steps:
Your SavioBag user account is where you manage the details of your relationship with us and use the App to make reservations with Businesses. You must register and create an account by providing us with all the information we require during account registration or anytime after ("Account") on the App. You must keep your Account information complete, accurate and updated. Any failure to provide or maintain this information may interfere with our ability to provide our services to you.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
You may reserve Surprise Bags available for sale by a Business by placing a Reservation with a Business you select via the App (each a "Reservation"). A list of active Businesses with available Surprise Bags can be found on the App.
The list of Businesses displayed to you is based on various criteria that you can filter for example by geographical location, pick-up time, or other options made available in the App from time to time.
Once we receive the Reservation, we will begin processing it by sending the Reservation to the relevant Business. We will notify you that the Reservation has been received and provide you with an order identification number (each a "Reservation Confirmation") that is redeemable for a Surprise Bag at the applicable Business. It is your responsibility to ensure that the Reservation Confirmation in the App can be shown to the Business and swiped by you upon pick-up.
As the provider of the SavioBag Marketplace we have no insights into the contents of Surprise Bags. We do not own, control, touch, offer or manage any listings of Surprise Bags that Businesses make available. We do not manufacture, sell, purchase, store, prepare, produce, process, mark, pack, deliver or handle the Surprise Bags. We have no responsibility or liability for the contents of the Surprise Bag (including the quality, ingredients, and allergens), for the information provided by the Businesses or for the availability of information regarding the Surprise Bags on the App. We are exclusively an intermediary and as a result we are not a party to the sale of the food Businesses provide to you in Surprise Bags. If you have any questions regarding Surprise Bags displayed on the App you should contact the relevant Business. The Business's contact information will appear on the App.
Upon Pick-up and prior to swiping the Reservation Confirmation, the Business is responsible for providing you with information regarding the list of ingredients, allergens and other labeling-related information as well as the actual contents regarding the Surprise Bag. We are not responsible for any ingredient, allergy, caloric or other nutritional information provided by the Businesses or otherwise found on the App nor will we assume any liability for any adverse reactions from content in the Surprise Bag for any reason. It is yours and the Business's responsibility to confirm whether any allergens are present in the Surprise Bag. If you are in doubt about allergy warnings, contents of a Surprise Bag or any other information, you should confirm with the Business directly before the conclusion of Pick-up.
By purchasing a surprise bag, you acknowledge and accept that the specific contents are unknown at the time of purchase and may vary.
You must retrieve the Surprise Bag reserved on the App at the designated location during the time period stated on the App and in the Reservation Confirmation ("Pick-up"). Upon Pick-up, you shall show your Reservation Confirmation in the App to the Business, after which the Business will hand out the reserved Surprise Bag upon you swiping the receipt in the App. You should always make sure that the Surprise Bag handed out corresponds to your Reservation. If you do not Pick-up the Reservation within the time period set out in the Reservation Confirmation, the Surprise Bag may no longer be available and we will be entitled to charge you for the Reservation Price.
At this time, SavioBag does not support delivery services. All Surprise Bag orders must be picked up in-person at the designated Business location during the specified pick-up window. We are continuously evaluating our services and may introduce delivery options in the future. Should delivery services become available, they will be subject to additional terms, conditions, and fees, which will be communicated through the App and updated in these Terms and Conditions.
At times Businesses do not have the surplus food they originally anticipated or the surplus food may not be satisfactory to you. For these reasons and other, Reservations may be cancelled by you, Businesses, and SavioBag.
In App: You may cancel a Reservation within the App at any time before the earlier of: (i) the conclusion of Pick-up or (ii) the end of the Pick-up time listed by the Business.
In Business: You may cancel your Reservation in the Business for any reason any time before you Pick-up your reserved Surprise Bag. You must communicate your decision to cancel your Reservation to us via the complaint link in the App.
Generally Businesses may cancel your Reservation until one (1) hour before the beginning of the agreed time of Pick-up. However, at times a Business may cancel later than one hour before the Pick-up time if needed (for example, if the Business sells out of the food they anticipated to be surplus at the time of Pick-up). If a Business cancels, you will receive a cancellation notification via email, SMS and/or the App provided you provided the correct contact information to us and that you agreed to receive such notifications.
Reservations may be cancelled by us at our discretion when necessary, like in the event of a recall, dispute, or other matter we think requires that action to be taken.
While we work with trusted partners, SavioBag does not guarantee the quality, safety, or suitability of food items for consumption. Users are responsible for inspecting items upon receipt and using their judgment regarding food safety and quality.
The Surprise Bags' stated value on the App is a minimum value had the Surprise Bag not been sold as surplus food. All prices are indicated in the currency of the country in which the Business is located. Prices include VAT where applicable.
The Reservation Price you pay is collected from you by us on behalf of the Business. Businesses have granted power of attorney to SavioBag to receive payments from you on their behalf in full discharge of your payment obligation for the Surprise Bags you Reserve and the Businesses sell to you.
In some locations mandatory regulation requires adding a packaging fee or other fees for Surprise Bags. If applicable, such fee(s) will be displayed in the App.
The payment flow may vary slightly depending on the selected payment method due to internal processes at the payment provider, but the flow described below is the typical flow associated with common credit cards. Upon placing a Reservation, the price listed on the App by the Business for the Surprise Bag ("Reservation Price") is reserved to the payment method in your Account and completing a Reservation in the App authorises us to reserve the Reservation Price to the selected payment method. The Reservation Price is charged to your Account upon Pick-up or at the end of the Pick-up time if the reserved Surprise Bag is cancelled outside the parameters of section 8.1 above unless local laws or regulations apply that require a different procedure. If a Reservation is cancelled in accordance with section 8 of these Terms, the amount reserved will be released or refunded to you if you were already charged without any other compensation owed to you (unfortunately some payment methods trigger immediate charge of the Reservation Price due to the payment provider's internal processes). SavioBag may amend, modify or restructure the payment procedure for its users at any time, as it deems reasonable.
When completing a Reservation the Reservation Price will be reserved on the payment method (e.g. credit card) you have associated with your user profile in the App. You can pay with accepted debit and credit cards or by other payment methods made available on the App. If using a debit or credit card, you must provide all required information such as your card number, expiration date, security code and other details we may reasonably require. Any such information will be collected, stored and processed by SavioBag's payment service provider, and SavioBag does not have access to the information.
At times we may refund users at our discretion to resolve issues like complaints and recalls. When we do, we may provide refunds to users for some or all of the amounts collected in connection with a Reservation or Pick-up. All refund requests must be submitted to us within 30 days of the end of the Pick-up window for the Reservation. You will not be entitled to a refund if you submit a refund request to us after 30 days following the date of the end of the Pick-up window for the Reservation.
SavioBag does not offer exchanges for Surprise Bags. Due to the nature of surplus food sales and the variety of contents in each Surprise Bag, all sales are final and exchanges are not permitted. If you have concerns about your Surprise Bag, please contact us through the App within the timeframe specified in section 10.6 above to discuss potential refund options.
Complaints should be submitted through the Help Center in the Account section of the App before taking any other action. You must include the reason you are unsatisfied and any other information reasonably requested by us. After receiving the complaint, we will process the complaint in accordance with our internal complaint practices and when needed in cooperation with the Business. These Terms do not limit the means otherwise available to you to resolve any dispute you have with the Business under applicable law.
We can't cover everything here but we've highlighted a few areas that are an important part of your relationship with SavioBag. As you use our App keep in mind, you are always responsible for the activity that occurs on your Account, and are required to notify us immediately of any change in your eligibility to use or access the App, or any breach of security or unauthorized use of your Account.
As a condition to use the App and access your Account you are required to comply with all laws and regulations that apply to you at all times in connection with your use of the SavioBag Marketplace.
You are expected to show respect for the Business's guests and personnel, as well as SavioBag's personnel. If you act inappropriately towards a Business, other consumers of the Business or SavioBag, or if you commit a crime against or in the Business in connection with the SavioBag Marketplace, or violate the code of conduct rules (or similar) of the Business or SavioBag or any other similar behavior, SavioBag may ban, exclude or suspend you from the App. The intervention of SavioBag does not deprive the Business of the means and rights at its disposal to obtain possible reparations or other remedies.
At times you may have the opportunity to review Businesses that you made Reservations with on the App. Any reviews that you submit through the App must be accurate and never contain any discriminatory, offensive, or defamatory language. SavioBag doesn't verify the reviews provided by you or any other consumers that use the App. So keep in mind any reviews you may see displayed in the App may be inaccurate, incorrect or misleading.
When using the App and accessing your Account you acknowledge that you are responsible for all of your activity in connection with the SavioBag Marketplace which includes your acknowledgment and agreement with the following:
SavioBag values your privacy and works to ensure that it's protected when using our Marketplace. When you use the Marketplace we collect and process personal data about you. You can read more about how we collect and use personal data in our Privacy Policy.
You agree to indemnify, defend and hold harmless SavioBag and its parents, subsidiaries and affiliates, along with their directors, officers, employees and contractors from and against any and all claims, demands, liabilities, costs or expenses, including attorney's fees and costs, arising from, or related to your: (i) use of the SavioBag Marketplace; (ii) breach of these Terms; and (iii) violation of applicable law or regulation.
SavioBag shall not be liable for any losses or damages arising out of or in connection with the following: (i) acts or omissions of a Business or third party including but not limited to the contents of Surprise Bags; (ii) your use of the SavioBag Marketplace; (iii) availability of the SavioBag Marketplace or Surprise Bags; (iv) content of sites to which the SavioBag Marketplace links; and (v) circumstances outside of SavioBag's control.
To the maximum extent permitted by law, SavioBag shall not be liable for indirect or consequential damages. To the maximum extent permitted by law, SavioBag shall not be liable for any damages exceeding the amounts SavioBag collected from you for the Surprise Bags you purchased in the 12 months preceding the first event that gave rise to your claim.
The SavioBag Marketplace and the services we offer via the App, including all underlying technology, software, graphics, designs and all copyrights, trademarks, service marks, trade names, logo and other intellectual property or proprietary rights contained therein, are and remain our sole and exclusive property except for content owned by third parties who have authorised SavioBag to display content. Except as expressly set forth in these Terms, no licence or any other right is granted to you.
By using the SavioBag Marketplace, you agree not to copy, distribute, modify, or make derivative works of any content without our prior written consent. The SavioBag Marketplace nor any part of the SavioBag Marketplace may be reproduced or stored in any other system or platform or included in any public or private electronic retrieval system or service, without SavioBag's prior written permission.
If you provide ideas or suggestions regarding the SavioBag Marketplace, advertising or promotions, merchandising of Surprise Bags, additions to our services or changes in methods of doing business ("Feedback") we are free to fully exploit such Feedback. You understand and acknowledge that we shall exclusively own all known or hereafter existing rights to the Feedback everywhere in the world, and that such Feedback is hereby irrevocably assigned to us.
We are entitled to suspend or terminate your access to the App including the deletion of your Account at any time at our reasonable discretion without any liability. Examples of scenarios where this may happen are:
We encourage you to contact us if you believe that your Account has been suspended or terminated in error.
Our SavioBag Marketplace is made available to you on an "as is" and "as available" basis. We disclaim all warranties, express or implied, including any implied warranties of non-infringement, merchantability and fitness for a particular purpose unless you're located in an area that by law provides you a specific right contrary to this disclaimer or does not permit us to exclude a warranty. Otherwise, we're held to only the express promises we make to you in these Terms.
We can make changes to these Terms at any time. If we update these Terms we will notify you in your Account and post them on the SavioBag Marketplace. The new Terms will not apply retrospectively to your use of our SavioBag Marketplace before the Terms changed, but the new Terms will apply to your continued use of the SavioBag Marketplace and your Account after the effective date of the new Terms. Your continued access to or use of the SavioBag Marketplace or your Account will constitute acceptance of the revised Terms. If you do not wish to continue using the SavioBag Marketplace following the changes to the Terms, you can cancel your agreement to the Terms by deleting your Account.
You understand and acknowledge that SavioBag does not provide, endorse, or guarantee any third party product, service or information including products of Businesses on the App. The SavioBag Marketplace may contain links to other websites not maintained by us. Other websites and apps may also reference or link to our SavioBag Marketplace. We encourage you to be aware when you leave our SavioBag Marketplace and to read the terms and conditions and privacy statements of each and every website and app that you visit. We are not responsible for the practices or content of such other websites and apps.
If any part of the Terms are deemed unlawful, void or for any reason unenforceable, the parties agree that any such provision will be modified to carry out the original intent to the fullest extent permitted by law. If modification is not possible then that provision shall be deemed severable from the Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms.
These Terms and Conditions shall be governed by and construed in accordance with the laws of Qatar and Lebanon, where SavioBag operates, without regard to conflict of law provisions. These Terms will be interpreted in accordance with the laws of the location where you Pick-up your Surprise Bag. Claims must be brought in the location where you Pick-up the Surprise Bag unless laws applicable to you require another location. Any disputes will be resolved exclusively in the ordinary courts based on applicable local law.
Most of your concerns can be resolved quickly and to everyone's satisfaction by contacting us through the Help Center in the App. If we're unable to resolve your complaint to your satisfaction (or if we haven't been able to resolve a dispute we have with you after attempting to do so informally), you and we agree to resolve those disputes in the ordinary courts based on the applicable law and venue set out in these Terms.
Partner Businesses are responsible for the quality, safety, and compliance of their food products with applicable health and safety regulations in Qatar and Lebanon. SavioBag acts as a marketplace platform and is not directly responsible for Business product quality or compliance with local food safety standards.
If you have any questions about these Terms and Conditions, please contact us through the Help Center in the App or through the contact information provided on our platform.